Privacy Policy – PoolShopOnline (Pty) Ltd

1. Introduction

At PoolShopOnline (Pty) Ltd, we prioritize your privacy and are committed to keeping your Personal Information confidential. We will only process information that is necessary to fulfill our obligations and provide you with the best possible service. This Privacy Policy outlines how we collect, use, and protect your Personal Information in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPI). This policy applies solely to our online activities and is valid for visitors and/or users of our website, www.poolshoponline.co.za. It does not apply to any information collected offline or through channels other than this website. By using our website, you agree to the terms of this Privacy Policy and our accompanying Terms and Conditions.

2. Processing of Personal Information

PoolShopOnline undertakes not to sell, share, or trade any Personal Information collected online. Personal Information collected will only be disclosed within our corporate group and to service providers required to perform services for our customers or improve your online experience. You are not legally obligated to provide us with any Personal Information; submission is entirely at your discretion and consent. However, failure to provide required information may prevent us from delivering the services you request.

If you sign up for our newsletters or marketing communications, you consent to PoolShopOnline sending you marketing materials. You may unsubscribe from these communications at any time by clicking the link in the emails or by contacting our customer service.

3. Collection of Personal Information

When you create an account or use our online services, we may collect the following Personal Information:

  • Name and Surname
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender
  • ID Number / Passport Number
  • Bank Account Details (for refunds)

When you visit our website, we or our service providers may also collect:

  • Your shopping device information
  • Your IP address
  • Your Internet Service Provider
  • Your Domain server
  • Time spent on pages
  • Pages or sections visited
  • Click patterns on our website
  • Search terms used

Our website may use cookies to collect non-personal browsing habits and to enhance your online experience. Cookies do not reveal your identity and can be managed via your browser settings.

4. How We Use Your Personal Information

We may use your Personal Information for the following purposes:

  • To identify you and deliver products purchased
  • To provide updates on product delivery and for customer support
  • To inform you of new products, features, special offers, and promotions, if you have opted in
  • To improve our website and services by monitoring non-personal browsing habits

Third-party service providers may also use your information to deliver relevant content and advertisements. We do not control their privacy practices, so we encourage you to review their privacy policies.

5. Updating Your Personal Information

If your Personal Information changes, please inform us promptly so we can update our records. You can update your information by accessing your account or contacting us at online@poolshoponline.co.za.

6. Security of Your Personal Information

We take reasonable steps to protect your Personal Information from unauthorized access, use, or disclosure. This includes maintaining technology products, restricting access, and securely disposing of information when no longer needed.

7. Disclosure of Personal Information

We will not share your information with third parties except:

  • To employees and third-party service providers assisting with website operations and product delivery
  • To suppliers for warranty claims
  • With parent companies or subsidiaries under common control
  • When required by law or to protect health and safety

We ensure that all parties with access to your Personal Information are bound by confidentiality agreements.

8. Your Rights

You have the right to request the identity of third parties who have access to your Personal Information. If you believe your privacy has been breached, please contact our Information Officer at online@poolshoponline.co.za.

9. Changes to the Privacy Policy

PoolShopOnline reserves the right to modify this Privacy Policy at any time. Any changes will be published on our website.

10. Governing Law

This Privacy Policy is governed by the laws of South Africa.